Lite and Silver Tiers: Response within 1 Business Day
Our average response time is around 6 hours, however, we will always respond within 1 business day.
For example, if you send through a request in the early morning, we typically respond in the afternoon.
We also work to always respond within 1 business day (again most likely sooner) to any responses or questions you have as we work on your projects.
Gold Tier: Response within 2 hours
Partner Tier clients will always receive a response within 2 hours (business hours) 9 am - 6 pm EST.
What is usually the first response to a new project?
When you submit a new project request we work to always respond within 1 business day with either:
- Estimated date of when we will have it done,
- Estimated date and some questions, or
- Questions that we need to be answered before we can supply the estimate and get started. If there are too many questions we will ask to book a zoom call with you so we can get it clarified asap.
Example Projects with Estimates
Here is a great breakdown of example projects and estimates:
Project Ideas and Estimated Timelines
We hope this helps you with planning and understanding time frames, please feel free to reach out to your PM if you have ANY questions.