Downgrading
Gold to Silver or Downgrading Streams
Clients can downgrade from Gold to Silver and downgrade additional streams, but we require a minimum of 30 days' notice before your next billing to downgrade from Gold Tier to Silver; otherwise, your account will be processed in full.
Downgrading Platinum to Gold
We require a minimum of 30 days' notice before your next billing to downgrade from Gold Tier to Platinum. Otherwise, your account will be processed in full.
How to request to downgrade?
To downgrade, please send a request through the portal to your Project Manager with Downgrade as Project Title.
Pausing
To help our clients through a "slow month", we allow clients to pause ONE month, with the expectation they will be starting the following month.
Example: If your next billing date is May 29th, we will pause the service and billing on that date, expecting to get started and bill again on June 29th.
Because we are reserving a spot in our capacity, we can only offer to pause for 1 month and only 2 pauses within a 12-month period. Any more than that, we would need to cancel the account.
How to request to Pause?
To pause, please send a request through the portal to your Project Manager with Pause Request as Project Title.
Required Notice to Pause
After the 3 months trial period, you can request a pause at any time.
Silver and Lite Clients
- We require a minimum of 7 days' notice before your next billing to pause. Otherwise, your account will be processed in full.
Gold Tier Clients
- We require a minimum of 30 days' notice before your next billing to pause. Otherwise, your account will be processed in full.
Platinum Tier Clients
- We require a minimum of 30 days' notice before your next billing to pause. Otherwise, your account will be processed in full.
Canceling
After the initial 3 month commitment, all OTF service packages are month-to-month.
All cancellation requests must be within the minimum number of days (see below) before your next billing date, or the account will be fully billed.
Required Notice to Cancel
The minimum number of days notice for cancel requests:
Silver and Lite Clients
- We require a minimum of 7 days' notice before your next billing to pause. Otherwise, your account will be processed in full.
Gold Tier Clients
- We require a minimum of 30 days' notice before your next billing to pause. Otherwise, your account will be processed in full.
Platinum Tier Clients
- We require a minimum of 30 days' notice before your next billing to pause. Otherwise, your account will be processed in full.
How to request to cancel?
To cancel, please send a request through the portal to your Project Manager with Cancel as Project Title.
Here are the instructions to submit a cancel request:
How to cancel your service with ON THE FUZE